Refund Policy

1. Refund Eligibility Window

To qualify for a full refund of your subscription fee, you must contact our billing support team at vault@mediaofficers.com or open a high-priority support ticket within exactly **48 hours** from the timestamp of your initial transaction.

Any refund request submitted after the 48-hour window will not be eligible for reimbursement.

2. Abuse Constraints

We monitor platform engagement metrics. To prevent database scraping abuse:

• Users who export or systematically scrape more than 50 backlink site details during their trial period are not eligible for a refund.
• Users who violate our Terms of Service (such as sharing login accounts or abusing the AI assistant) forfeit all rights to a refund.

3. Processing Time

Approved refunds will be processed back to the original payment source (PayPal or PayU). It may take between 5 to 10 business days for the funds to reflect in your credit card or bank account, depending on financial institution cycles.